Guaranteed Ride Home Program

Covoiturage ARTM offers you a Guaranteed Ride Home program to ensure your return home in case of an unforeseen event and under certain conditions. As a passenger of Covoiturage ARTM crossing one of the four bridges identified as part of the pilot project, you are entitled up to three (3) guaranteed ride home trips annually. You can therefore return to your home by optimizing public transportation and paid transportation services (taxi, Uber) up to a maximum amount of $55 per trip, in the event of an unforeseen situation or in the event of a cancellation from your driver less than four (4) hours before your trip.

Eligibility criteria:

  • The guaranteed ride home program is only offered to passengers of Covoiturage ARTM crossing one of the four bridges identified as part of the pilot project;
  • You must contact Covoiturage ARTM customer service by telephone at 1 833 allo-exo (1 833 255-6396) to inform you of the transportation options available to you for your return trip and to open a Claim. Note that customer service is offered by our partner exo from Monday to Friday from 6 a.m. to 8:30 p.m. and from 9 a.m. to 5 p.m. on Saturday, Sunday and holidays. If you need a Guaranteed ride home outside of our customer service hours, please ensure you meet these eligibility criteria and contact us as soon as possible the next day.
  • The origin and destination of your trips must be within the ARTM’s territory; o Your return journey must already be confirmed for this day in the Covoiturage ARTM application. In addition, your outward journey must have been made the same day in the Covoiturage ARTM application;
  • Contingencies allowing you to benefit from the Guaranteed Ride Home Program (justification must be provided):
  • Personal or immediate family illness, accident, injury, or emergency;
  • Unscheduled overtime approved by your employer, if applicable;
  • Change to the return route announced by the driver due to early departure, delayed departure or cancellation.

Claim :

All claims must be submitted using the Covoiturage ARTM application, or by email at covoiturage@artm.quebec.

  • Transaction Receipts:
  • Include all receipts for your return journey (ex: taxi, public transport and others);
  • The ARTM will reimburse up to a maximum amount of 10% in tip for a claim for paid transportation (e.g. Taxi or Uber);
  • The ARTM does not reimburse any reservation fees;
  • The ARTM will reimburse up to a maximum amount of $55 per claim;
  • Your claim must be submitted to the ARTM no later than thirty (30) days following the date of the emergency return;
  • The claim must include the following information:
  • Name, address, and telephone number of the place of work;
  • Date and time of Guaranteed Ride Home claim;
  • Reason for return;
  • Place of departure and arrival of your trip (address);
  • Modes of transport used with names of operators/suppliers for each segment (if more than one);
  • Amount requested for reimbursement for each segment (if more than one); ? Travel receipt(s);
  • Signature (check box) specifying that you accept the conditions and confirm that the information provided is correct and true.
  • The claim may also include the following information:
  • Name of employer (optional);
  • Supervisor name and phone number (optional).
  • You can benefit from a maximum of three (3) guaranteed returns per calendar year (from January 1 to December 31);
  • During a trip made under the guaranteed return program of Covoiturage ARTM, you are responsible for paying all amounts owed by any transportation supplier, including any amount exceeding the maximum amount of $55 that the ARTM could pay when filing your guaranteed return claim;
  • The ARTM cannot guarantee the reimbursement of each of your claims. The total or partial reimbursement of claims is subject to the approval of the ARTM.

In either of the following cases, the ARTM may refuse to accept your complaint for the followingreasons:

  • If you do not meet any of the eligibility criteria; 
  • If you have not made any trip or reservation on the ARTM Covoiturage platform;
  • If you have not made a one-way trip the same day by booking in the Covoiturage ARTM application;
  • If your trip did not cross one of the four bridges identified as part of the pilot project;
  • If you have not contacted Covoiturage ARTM customer service by telephone to advise of the need to use a guaranteed return;
  • If your substantiation is determined to be invalid, inaccurate or incomplete.